If the customer is a consumer (as per § 13 of the German Commercial Code), he/she shall be entitled to withdraw from this Contract within fourteen (14) days without giving any reason for doing so. The deadline for withdrawal shall be fourteen (14) days from the date on which the customer or a third party appointed by the customer, who is not the carrier, takes possession of the final goods delivered. In order to exercise the statutory right of withdrawal, the customer must notify us ( Max Macchina e.K., Am Guessgraben 6, 97225 Zellingen, Germany. Tel: +49-9364- 79791-0, Fax: +49-9364-79791-99, Email: firstname.lastname@example.org) of his/her decision to withdraw from this Contract in a clear declaration (e.g. by sending a letter by mail, fax or email). The customer may use the withdrawal form template attached for this purpose; however, this is not obligatory. The withdrawal deadline shall be deemed to be met if the customer sends the communication concerning the exercise of the right of withdrawal before the expiry of the deadline. Consequences of withdrawal: If the customer withdraws from this Contract, we must reimburse any payments we have received from the customer, including delivery costs (excluding any additional costs incurred if the customer has selected a different type of delivery to the cheapest standard delivery option offered by us) without delay, but no later than fourteen (14) days after the day on which we receive the notice of the customer’s withdrawal from this Contract. We will use the same payment method the customer used for the original transaction in order to provide the reimbursement, unless otherwise expressly agreed; under no circumstances will the customer be charged a fee for this refund. We may withhold the reimbursement until we have received the returned goods or until the customer has provided proof that he/she has returned the goods, whichever is earlier. The customer must return or hand over the goods to us without delay and no later than fourteen (14) days from the date on which he/she notifies us of withdrawal from this Contract. The deadline is deemed to be met if the customer sends the goods before the expiry of the fourteen-day deadline. We shall bear the costs of returning the goods. The customer shall only be liable for any diminished value of the goods if this loss in value is attributable to any use or handling of the goods which is not deemed necessary in order to verify the condition, features and functioning of the goods. Exclusions from the statutory right of withdrawal: The statutory right of withdrawal shall not apply in the following cases: Delivery of goods which are not prefabricated and have been manufactured on the basis of a personal choice or according to customer specifications, or of goods which have clearly been tailored to the customer’s personal requirements. Delivery of sealed goods which are not suitable to be returned for reasons relating to health protection or hygiene if their seal has been removed after delivery. commissioned by Max Macchina It is therefore advisable to contact the customer service department in advance (for contact information see § 3, item 1). Max Macchina shall bear the costs of return. We provide “free-way coupons” for this purpose (no requirement to assume the costs of sending the goods back to us in case of return; when returning goods without a free-way coupon, we request that you refrain from using express delivery or delivery services for which postage is not prepaid). We will commission a carrier to collect goods which are deemed unsuitable for shipping. Max Macchina regrets that it is unable to cover the shipping costs for return shipments from foreign countries as part of the 14-day money back guarantee. The right to return goods shall be excluded altogether for goods which have been manufactured or altered according to customer specifications, as well as for bulk goods and items which are subject to wear and tear. Should the customer make use of the right to return goods, Max Macchina shall be entitled to demand appropriate compensation for the period during which the goods remain in the customer’s possession. Furthermore, a customer exercising the right to return goods must compensate Max Macchina for the depreciation in the value of the goods if the customer is unable to return the goods in the proper condition because he/she is responsible for the deterioration or loss of the goods or any other deficiency. This shall not apply in cases where the deterioration of the goods is attributable solely to the inspection of the goods – for instance, as would have been possible for the customer in a store. Incidentally, the customer may avoid the obligation to pay compensation by desisting from using the goods as if they were his/her property and by refraining from any use which may reduce the value of the goods. If individual components of bundled merchandise or sets are returned within the 14-day statutory withdrawal period, the goods remaining in the customer’s possession shall be charged at the regular sales price.
Get the withdrawal form here.